Pre-orders FAQ

What is a pre-order?

A pre-order is buying items that are currently NOT available. These items could be new releases or stuff we don't normally stock.  Pre-ordering make sure that YOU always get the items that you want; hence full payments are accepted at the time of purchase. 

We only open pre-orders a couple times of a year. If you don't want to miss a preorder, follow us on Facebook and Instagram, or sign up for our newsletter.

What will I get my pre-order?

The estimated shipping date is noted directly in the listing. We appreciate your patience as we try our best to ship by the listed date; however, we cannot guarantee the exact delivery time. 

If you are not comfortable with long waits, shop our in-stock offerings. 

HOW CAN I TELL IF AN ITEM IS BEING PRE-ORDERED?

The button to add the item to cart should say "Pre-order" instead of "Add to Cart".

HOW does shipping work for pre-orders?

The same shipping policies apply. Orders over $149 are eligible for free shipping. Orders below that will be charged a flat rate. 

Orders with BOTH pre-order and in-stock items will be held and are NOT shipped until pre-order items arrive. Everything in a single order is shipped at the same time, unless otherwise specified.

If you wish to get in-stock items quicker, please check out as a separate order.

Why was my pre-order cancelled and refunded?

Sometimes our suppliers run out of stock between the time they tell us what they have, to when we actually put in an official order.

When this happens, we will remove the item from your order and refund you the cost of the item.

Sometimes, it may be because there was a pricing error. We reserve the right to not fulfill an order if there is a significant mistake in pricing.